Velvety Vibes FAQ

Q. What is your refund policy?

A. NO REFUNDS. If there is an issue with your order, feel free to email. If it is an error on Velvety Vibes part, we will be sure to correct it!

 

Q. I received my order and my box was damaged what do I do?

A. All priority packages come with insurance. You can call the post office and file a claim to get your money back. We are not responsible for the post office manhandling our packages. 

 

Q. My order says it’s being returned back to you..what does that mean/what do I do?

A. If for any reason your order is shipped back to us, we will refund the item! NOT SHIPPING! Shipping has already been paid for when we print out the label! This includes if YOU accidentally put the wrong address or was not home to receive the package!

Q. When do you restock products?

A. It depends on the item, all updates are posted on my business Instagram, Velvety Vibes

 

Q. How can I contact you?

A. EMAIL ONLY! NO DMS OR PERSONAL MESSAGES: Velvetyvibes10@gmail.com

*PLEASE ALLOW 48 hours for an email response!*

IF YOU HAVE RECEIVED YOUR TRACKING NUMBER AND HAVE A SHIPPING QUESTION, CONTACT USPS! WE SEE THE SAME TRACKING INFORMATION AS CUSTOMERS AND ONLY THEY CAN FURTHER ASSIST YOU! 

 

Q. Who do you ship with?

A. The Post Office, USPS. my packages deliver with your mail delivery.

 

Q. Why is the shipping cost high?

I don’t create the shipping rates, USPS does based on the weight and location of the item.

 

Q. How long is shipping?

A. If it is a first-class package, 4-5 days. If it is a priority package, 3 days. THIS DOES NOT INCLUDE PROCESSING TIME!! ORDERS ARE NOT SHIPPED OUT ON WEEKENDS OR HOLIDAYS!  It also depends on the Post Office. Due to the virus, Items and tracking information are taking longer than usual!!!