All products are shipped via U.S. Postal Service and take about 3-5 business days, depending on what the customer decides at checkout and where they are located. Orders are processed within 4-5 business days. Once the tracking number has been sent to the provided email address Velvety Vibes is NOT responsible for any LOST packages, Incorrect addresses, and addresses with no APT Number. Any PROBLEMS with package delivery, shipping delays, and/or lost packages please take this up with the U.S. Postal Service.
Please contact me if you have any problems with your order. If something arrives damaged or if there is a wrong or missing item, please contact me WITHIN 72 HRS. OF DELIVERY. I may request pictures of any damaged or defective item. I may also need pictures of the shipping box to submit an insurance claim with the shipping company.
Warm Weather and Melting Disclaimer: Please know that whipped body butters are very delicate a chance of melting can happen when exposed to warm temperatures. For this reason, we do not offer any refunds or replacements on melted products. Please refrain from leaving delivered packages in mailboxes or on porches during warmer weather. If possible, have your package delivered to an address where you'll be available for delivery.
- Credit / Debit Cards